Shipping policy
Shipping Policy
At Hydrology Zodiac Water, we strive to provide you with the best possible shopping experience. This shipping policy outlines our procedures and guidelines for delivering your purchases to you safely and efficiently.
1. Shipping Methods and Carriers
We offer the following shipping options:
- Tracked Shipping (3-8 business days)
2. Estimated Delivery Times
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Tracked Shipping (3-8 business days)
Please note that these are estimates and may vary depending on your location and any unforeseen circumstances.
3. Shipping Costs
We offer a flat shipping rate of $4.99 per order. However, all order $50+ are eligible for free shipping if noted on the website. Any other free shipping promotions will be noted on the website during the promotion periods.
4. Order Processing Times
Orders are typically processed within 1 business day. During peak seasons or promotional periods, processing times may be extended to 2-3 business days.
5. Shipping Restrictions
We currently ship to the entire contiguous US.
6. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.
7. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
- Contact our customer service team within 14 days of the expected delivery date.
- We will work with the shipping carrier to locate your package or file a claim.
- We will evaluate each situation on a case-by-case basis and work with you to resolve the issue.
8. Returns and Exchanges
At Hydrology Zodiac Water, we strive to provide the highest-quality products. Due to the nature of our products, we do not accept returns, offer exchanges, or offer refunds on purchases. All sales are final.
9. Contact Us
If you have any questions about our shipping policy, please contact our customer service team: